FRONTIER Airlines EarlyReturns: Mileage Credit Request!

As of yet I haven't received an actual human response, plus I got the typical corporate double-speak.

Here is where they sent me with their response at Twitter: 

Notice how it says under "How to Request Retroactive Credit" -

#1: Please note that miles take 3 BUSINESS DAYS from date of travel to post.

Yet in the following e-mail auto-response it says 15 Business Days, so which one is it?

At this point it really doesn't matter because every one of the flights I would take to Florida and then back home to Wyoming have no EarlyReturns seats, unless of course I break up the flight into tiny segments, so that the flights to and from Sheridan to Denver, then reversed a month later have to be booked with Great Lakes, which charge an arm and a leg for that short hop. And the Denver to Tampa leg has a seat going east, but the seat going west is double the airmile price.

Anyway I work it it's still no bargain, and basically corporate BS and how to screw your own airline customers.

So Frontier, you've lost a dedicated customer, and advocate for your airlines. But it was you choice to play these Mickey Mouse bullshit games.

Here is the tweet from them earlier today:

 

The link they gave me was to the contact form above that stated the 3 business day timeframe. Oops!

From: Frontier Airlines
Sent: ‎Wednesday‎, ‎January‎ ‎8‎, ‎2014 ‎4‎:‎05‎ ‎PM

_____________________________________________________________________
Thank you for contacting Frontier Airlines. Your request has been received.

Discussion Thread
Auto-Response	01/08/2014 04:05 PM
Thank you for contacting Frontier Airlines EarlyReturns®. Your request for mileage credit has been received. After travel has been verified, your account will be manually credited within 15 business days. If we have additional questions, we will contact you again. We look forward to welcoming you onboard future Frontier Airlines flights. EarlyReturns Frontier Airlines
Customer By Web Form (William Harasym)	01/08/2014 04:05 PM
Well, more then 3 business days have come and gone, but still nothing. What would it be like if people booked flights, but decided to pay you maybe 3 or 5 or 15 business days later, because as I was told, we can do it manually with our abacus any chits of paper? Here is what your help line said: "Your request for mileage credit has been received. After travel has been verified, your account will be manually credited within 15 business days." Travel verified? Didn't they know I was on the aircraft the second we pulled away from the jetway? I did check-in, so? 15 business days? WTF? We are in the 21st Century, aren't we? Do you need me to buy you a computer with a nice bookkeeping program on it? I use to brag about you folks, but you have deeply disappointed me, first with your BS Rewards Program, and secondly with your nonchalant attitude of giving customers there just due. Why is it you are so quick to take our money, but getting reward miles, or even having your miles posted is like getting blood from a stone? Every March for the last 9 years I visited Florida to visit my aging parents, and hang out with them for a month, go to ballgames, go out to eat, etc. So this March, I'll be doing the same thing, but it's even more important as my mom just passed away in December, so my dad is looking forward to my visit. But you seem to be real cheap SOBs when it comes to me being able to use my EarlyReturn reward miles. I can't use it for my entire trip, all booked on Frontier, but only on 1 leg each way, and on 1 of those 2 legs, my only choice is using double miles, and for what, the same seat? I live on Social Security Disability because of an inoperable brain tumor, albeit slow-growing, along with other neurological and physical issues. So this year I had hoped to use my EarlyReturns air-miles to get me to and from Florida as I had enough for a round-trip, or so it said on my account page. And I'd have a little extra geld in my pocket for other things, but noo..., no such luck with that idea! Fool me once, shame on you, fool me twice, you never get my business ever again, and I will scream from the highest mountain on how you screwed over a veteran who is disabled, and believe me, I have no problems doing just that. And that isn't a threat, just a promise I'd keep. It is truly sad the way airlines have nickel and dimed their customers over the last 2 decades, ever since deregulation, but I thought Frontier was above that, but you are not. You are all the same, just take, take, take, and giving up anything is like getting blood from a stone. Shame on you all!

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Hey Frontier Airlines, Why are my miles from Jan 2, 2014 not added yet?

It's obvious Frontier still uses an ink and paper ledger to manually credit one's AirMiles, within 15 BUSINESS DAYS! I use to like you all, not anymore!

From: Frontier Airlines
Sent: ‎Tuesday‎, ‎January‎ ‎7‎, ‎2014 ‎11‎:‎48‎ ‎AM

Thank you for contacting Frontier Airlines. Your request has been received.

Discussion Thread
Auto-Response	01/07/2014 11:48 AM
Thank you for contacting Frontier Airlines EarlyReturns®. Your request for mileage credit has been received. After travel has been verified, your account will be manually credited within 15 business days. If we have additional questions, we will contact you again. We look forward to welcoming you onboard future Frontier Airlines flights. EarlyReturns Frontier Airlines
Customer By Web Form (William Harasym)	01/07/2014 11:48 AM
I want to book a flight using my awards, but I want all my miles before I do that, but the longer you yahoos take, the more likely that the 1 seat per flight is used up. I use to like Frontier, and spent 7-14% of my Social Security Disability Income each year on a couple of flights to see my aging parents, so now it's time to pony up on your behalf, and basically you've failed. All the dates I wanted are not available (I've been flying down to Florida every March for the last 9 years, and after trying multiple airlines, settle on yours in 2009.) but I'm trying different options. It's like getting blood out of a stone trying to use my air-miles. Thanks for your time. Good night and good luck. William D. Harasym USAF Veteran - Disabled

EarlyReturn Reward travel dates? When are they, once a year? [Incident: 140105-000088]

Here is my comment I posted on Frontier Airline's Contact Page.

Why do airlines think you have to use your rewards on their dates, and not when we need to travel. It took me years to build up my miles to finally get a round trip, and I was going to use it to visit my dad in Florida in March 2014, as my mom just died a month ago on December 4th, 2013, and I'm the only family member who has the time to help my 84 year old dad out.

So, I guess they think this person, me, is going to jet off to Cancun for a vacation whenever Frontier decides to give me my reward---NOT!

I live on Social Security Disability (Because of an inoperable brain tumor, and other neurological and physical issues.) and at a few dollars above the federal poverty level. All my trips are about the responsibility to helping one's elderly parents, and not some vacation to Aruba, Vegas or wherever other people with real vacation time travel to have lots of fun and whatever.

It seems to be a constant theme these days for companies to screw their loyal customers over, again and again, and…

I really don't expect a positive answer from these yahoos, but nothing ventured, nothing gained!

From the Desk of:
William D. Harasym

From: Frontier Airlines
Sent: ‎Sunday‎, ‎January‎ ‎5‎, ‎2014 ‎10‎:‎36‎ ‎AM
To: williamharasym@msn.com

Thank you for contacting Frontier Airlines. Your request has been received.

Discussion Thread
Auto-Response	01/05/2014 10:36 AM
We are currently receiving a high volume of emails. We will respond to your email as soon as possible. Thank you for your patience.
Customer By Web Form (William Harasym)	01/05/2014 10:36 AM
Hey Frontier, How does one know when they can use their benefits from EarlyReturns? Do you constantly punch in dates, and hope for a date? What good are they when you can't use them when you want to travel? Just another way of the airlines of nickel and dime-ing folks, and screwing them out of their rewards? Why is it only on your dates, whatever they are? and not when the customer wants to travel? It's all BS! Thanks for your time, and I use to brag about you guys, but now, forget about it, and guess I'll go fly United, American, Delta or Southwest now. You might as well hand out KY Jelly when you promote your Rewards program and Credit Card on board the aircraft. It's all smoke and mirrors, with the ultimate goal of F'in the customer! Good Night and good luck! William D. Harasym USAF Veteran (Disabled)

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A&E- Supporters of Bigotry, Hatred, Intolerance and Homophobia, Now and Always!

To the cowardly and spineless troglodytes at A&E Network:

 

First of all, shame on You All, as you remind me of the cowards who did nothing in Germany in the late 1920's and 30's!

SHAME on YOU ALL!

 

"What a sad era when it is easier to smash an atom than a prejudice."
~  Albert Einstein ~

 

"To stand in silence when they should be protesting makes cowards out of men"

~ Abe Lincoln ~

 

"Books and ideas are the most effective weapons against intolerance and ignorance."
― Lyndon B. Johnson

 

"Someone has said that it requires less mental effort to condemn than to think."
― Emma Goldman

 

And Finally,

 

"I am not bound to win, but I am bound to be true. I am not bound to succeed, but I am bound to live by the light that I have. I must stand with anybody that stands right, and stand with him while he is right, and part with him when he goes wrong."

~ Abe Lincoln ~

 

 

 

Ruby Tuesday's Card screw-up

Hey Ruby Tuesday,

 

Went to your restaurant in Ellenton, FL #7149 on Saturday 12-21-2013 and we're still paying the price. Ashley S.- 1166 was our server. Check # 6145.

 

First off, My Caribbean Chicken was drier then the Sahara Desert. Also a big mess with our ticket at the end of our visit that is still not rectified 72 hours later, with a VISA gift card still being billed when we used a different card after the server said your system would not allow the card because of a pre-programmed tip amount would put the amount over our card balance, although my dad was paying the tip with CASH! Pretty fucked up system you have!

 

You see, my dad used a gift card that had a balance of $37.15 on it to pay a bill of $32.99, and was going to give the balance of the card as part of the tip then some cash on top of that, but Ashley said your card system would not allow it because it automatically added a tip, which is an option by the way, not a given, as T.I.P.S. stands for to insure prompt service, which is always suppose to be at the customers discretion.

 

So, Ashley said, after my 83 year old dad who didn't understand a word Ashley said, gave her a real credit card, as opposed to the gift card he had gotten for Christmas from my brother. (Mind you, just 2 weeks ago my mom died of complications of a stroke, and if you don't believe me, just Google- Winifred Harasym, so my dad is kind of sensitive and still upset these days, as he was married just short of 60 years.) Ashley then told us it may take a day or so before the amount is credited back onto the gift card, or it could happen today.

 

So we left, and the following afternoon my dad sent me to Publix (I'm staying with my dad right now up through Jan 2, as I live in Wyoming, but being the standup guy I am, said I'd fore-go all my Christmas plans in Wyoming and all my doctor and physical therapy appointments, which are almost daily because I too am disabled with an inoperable brain tumor, and other neurological and physical issues, to be with dad during the tough times. I'll also be coming back for the month of March 2014, but I have no clue as to whether any of my siblings will step-up to the plate and help out---they're all talk, and no action types.) to pick-up some items, and use his gift card, but, you guessed it, it wasn't cleared up at that point. And the same BS happened again today! You see, these simple things now piss him off, because he is getting double-talked to by life insurance companies, and state pension department, and on and on, and if dad is pissed-off, then it makes me upset too, because it just shows a lack of concern by businesses and governments during these trying times in one's life. My dad has enough stress in his life then to be screwed around with over a $37.15 balance on a gift card that you all can't seem to rectify.

 

So, how is it, that it takes a nano-second to debit the card, but days to fix it? Whose the genius behind that great idea? You? VISA? Co-Conspirators?

 

So, your job now is to apologize to my Dad ASAP, and here's his address:

XXXXXXXXXXXXX

XXXXXXXXXXX

XXXXXXXXXXXX

His name is Joseph A. Harasym by the way, in case you really give a shit!

 

Now get 'er done!

 

I spent a life time in Food service, on many levels and managerial positions, so please, not lies or BS, as that doesn't float with me!

 

Good Night and Good Luck!

Bill Harasym

 

 

 

 

 

 

 

 

Another Official Ignorant E-Mail from Congressperson Cynthia Lummis or "Who Elects These IDIOTS?"

Another letter by Cynthia Lummis explaining why we need to cut Social Security, and her complete ignorance of what the program actually is about. Who elects these idiots?

 

December 18, 2013     William Harasym 200 Smith Street Apt 410 Sheridan, WY 82801-3842   Dear William:   Thank you for taking the time to contact me. The people of Wyoming are remarkably attentive to and knowledgeable about the tough issues facing our state and our nation. Decisions have to be made, and in confronting them I am fortunate to have so many Wyoming voices on which to rely.   Fortunately, I don't have to look very hard for advice. Since the first day of my service in the U.S. House of Representatives, I have received well over 200,000 letters, calls and emails from my neighbors around the state. But receiving over 1,100 pieces of correspondence each week means that I simply do not have the resources – or even enough minutes in the day – to respond to each of those letters in the kind of detail I would like. Still, I want you to know that your opinion has been read and filed so that I might reference it should the issues you raised come before me for a vote. In the meantime, please allow me to update you about my work in Washington D.C.   One thing that has not changed since I took office is the threat of our exploding national debt and deficit. Our national debt stands at over $16 trillion dollars. As a percentage of the Gross Domestic Product (GDP), our debt is the highest it has been since World War II. This looming fiscal crisis is unlike any other in recent memory due to its sheer magnitude—if we don't stabilize the federal budget, it could cripple our economy in ways from which we may not recover. But it is also a predictable crisis, one for which there is still time to act, and one we must address lest we saddle future generations with the consequences of our spending addiction.   The main driver of our debt problem continues to be "mandatory spending," or tax-payer money that flows out of the federal government on autopilot every single year. Autopilot spending includes things like Social Security, Medicare, Medicaid, school nutrition programs, food stamps, and interest on the debt. Our spending situation is so dire that if we ended all funding for every other program – including the entire Defense budget, the Department of Education, Labor, Agriculture, EPA, etc. – we still would not take in enough in taxes to cover the autopilot spending. Cuts to these programs alone won't entirely fix the problem, and President Obama's recent success in enacting tax increases on higher-income earners won't even make a dent. The bottom line is we must make significant, historic changes to our federal budget. Historic change requires historic leadership, which is why it is so disappointing that President Obama has offered four budgets in a row that accelerate the problem instead of tackling it. I am wholly committed to battling this President and my own Republican leaders to right our fiscal ship.   While I view nearly everything in Washington through the lens of the fiscal crisis, I have also secured a seat on three different House Committees, each of which will allow me to advance the interests of Wyoming families, job creators and our way of life. I had to receive special dispensation from House Leadership before even being considered for this extra workload, which I am privileged to shoulder.   As a senior Member of the Natural Resources Committee, I will help oversee the broadest portfolio of Wyoming issues in Congress—federal lands, mineral productions, nationals parks, forests, monuments, wilderness production, and Native American affairs. This truly is Wyoming's Committee, where I can advocate for responsible energy development, maintaining a multiple-use approach to Wyoming's beautiful public lands, and fighting for natural resource policies that are not hamstrung by litigation.   I have also been selected to the House Science Committee, where I will serve as Chairmen of the Subcommittee on Energy to bring sorely-needed accountability to the government's scientific judgment. With Wyoming's thriving energy market; unique land, water, and air quality needs; burgeoning science-based small businesses; and the new NCAR Supercomputer, it is imperative for Wyoming that sound science governs federal decision-making.   Last but not least among my assignments, I secured a seat on the Committee on Oversight and Government Reform, the main investigative arm of the House of Representatives. Its broad mandate for Executive Branch oversight will help me pull back the curtain on Washington bureaucracies and the hyper-regulatory agendas that are weighing down jobs and economic growth in Wyoming.   In addition to these committee assignments, I am Vice-Chair of the Congressional Western Caucus, a collection of more than 40 Members of Congress across numerous other committees who work together to amplify the west's voice in Washington. I remain an active participant in the Women's Caucus, where I work with fellow female Members on gender issues and to ensure equitable opportunities for all. I am also a co-chair of the Second Amendment Task Force to preserve the constitutional right of law-abiding citizens to own and use firearms. Finally, I am a co-chair of the 10th Amendment Task Force, which is devoted to returning power and responsibility to State governments and the people, who ultimately know better than Washington what is best for them.   Thank you again for taking the time to write to me. I value your input. If you haven't done so already, I would like to encourage you to visit my website at www.lummis.house.gov. There you will find a wealth of information including helpful charts that illustrate our fiscal predicament http://lummis.house.gov/2v34598jv60234n/budgetcharts.htm. Please sign up for my newsletter. I promise I won't flood your email box, but I will provide you with updates once in a while about activities in Washington that affect our lives in Wyoming. Thanks again for contacting me, and I look forward to seeing you in Wyoming.   Sincerely, Cynthia M. Lummis Member of Congress   COMMITTEES Committee on Appropriations Subcommittee on Agriculture Subcommittee on the Interior and the Environment Subcommittee on Labor, Health and Human Services, and Education E-Mail Via Website http://lummis.house.gov Follow Me on Twitter Like my Facebook Page DC Office Location: 113 Cannon House Office Building Washington, DC 20515 202-225-2311 District Office Locations Cheyenne Casper Rock Springs Sheridan